Ecommerce
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Shopify Customer Win-Back Agent

Struggling with customer churn? This agent identifies customers who haven’t purchased in a while, segments them by previous order value and frequency, creates custom win-back campaigns, issues exclusive discounts, and tracks engagement. Bring back lost customers and boost repeat purchases without lifting a finger.

Jobs your agent handles

What this agent does for you

Complete jobs, handled end-to-end — so your team focuses on what matters.

Your repeat customers have gone silent and revenue is dipping.

You notice your best customers haven’t placed an order in months, and you need a way to bring them back—fast—without manually digging through order histories.

You want to send targeted win-back offers but don’t have time to segment your customer list.

Manually filtering and grouping lapsed customers by order value and frequency is eating up hours you don’t have. You need an agent to do it for you, instantly.

You’re running generic discounts and seeing little to no return.

Blanket discount codes aren’t moving the needle. You need an agent who can issue personalized, trackable offers to high-value lapsed customers.

Your customer data is messy, making campaigns unreliable.

Outdated or invalid addresses are causing failed deliveries and wasted marketing spend. You need an agent to clean up your customer records before launching win-back efforts.

You don’t know which win-back tactics actually work.

You’re guessing which offers and messages bring customers back. You need an agent that tracks engagement and redemptions so you can double down on what works.

How to hire your agent

1

Connect your Shopify store

Securely connect your Shopify account so the agent can access customer and order data.

2

Tell the agent your win-back criteria

Specify how long a customer should be inactive to count as ‘lapsed’, which segments to prioritize, and your preferred discount offers.

3

Agent goes to work

The agent identifies lapsed customers, segments them, creates campaign records, generates exclusive discount codes, cleans up outdated addresses, and tracks engagement—no manual effort required.

You doing it vs. your agent doing it

Manually export customer lists, filter for lapsed buyers, and segment by order value—every week.
Agent identifies and segments lapsed customers automatically, always up to date.
2-4 hrs/week
Create and track discount codes for each segment by hand, risking errors and duplicates.
Agent generates unique, trackable discount codes for every segment, error-free.
1-2 hrs/week
Clean up invalid or outdated addresses one by one before sending campaigns.
Agent bulk-removes invalid addresses from customer profiles for you.
30 min/week
Manually track which lapsed customers return and which offers they used.
Agent tracks engagement and redemptions, giving you instant campaign results.
1-2 hrs/week
Guess which win-back tactics work, with no clear data.
Agent provides clear win-back performance tracking, so you know what’s working.
Ongoing clarity—no more wasted campaigns

Agent skill set

What this agent knows how to do

Identifies Lapsed Customers

Pinpoints customers who haven’t purchased in a set timeframe, so you know exactly who’s slipping away.

Segments Customers by Value and Frequency

Automatically groups lapsed customers based on their previous order value and purchase frequency, ensuring your win-back efforts target your most valuable segments.

Creates Custom Win-Back Campaigns

Builds tailored win-back campaign records for each segment, so every customer gets the right offer at the right time.

Issues Exclusive Discount Codes

Generates unique, trackable discount codes for each win-back segment to incentivize return purchases.

Tracks Engagement and Redemptions

Monitors which lapsed customers engage with your offers and tracks discount code usage, so you know what’s working.

Cleans Up Outdated Customer Data

Removes invalid or outdated addresses from customer profiles to improve deliverability and campaign accuracy.

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