Emergency Call Handling Automation
Stay focused during critical moments with an AI agent that organizes alarms, drafts announcements, and guides emergency call routing—so you never miss a detail.
As a switchboard operator, you juggle urgent alarms, announcements, and calls—often flipping between Excel, Outlook, and handwritten notes. Every second counts, but manual steps create chaos and risk. You deserve a way to manage emergencies without scrambling or second-guessing.
An AI agent that prioritizes emergency alarms, drafts compliant announcements, and guides call routing for switchboard operators in real time.
What this replaces
The hidden cost
What this is really costing you
In hospitals and large office buildings, switchboard operators must monitor alarms, draft emergency messages, and route calls using systems like Avaya, Cisco phones, and Outlook. Manually tracking alarms, writing compliant announcements, and referencing call lists wastes time and increases the chance of mistakes. The pressure is intense when every decision could impact safety.
Time wasted
1.5-2 hours/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$2,250-$3,000/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
Ignoring this leads to delayed emergency responses, non-compliant communications, and high stress for operators. Missed or misrouted calls can result in safety incidents, regulatory penalties, and reputational damage.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
1.5-2 hrs/week
of manual work
With your AI agent
20 min/week
agent-handled
You save
$2,500/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Summarize Multiple Alarms
You ask your agent to summarize all active emergency alarms and prioritize which need immediate action.
Draft an Emergency Announcement
You ask your agent to draft a clear, compliant announcement for a fire code alert.
Guide Emergency Call Routing
You ask your agent for step-by-step instructions to route a code blue call to the correct team.
Prepare Incident Report
You ask your agent to organize details from an emergency event into a log for documentation.
How to hire your agent
Connect your tools
Link your office communication, document management, and scheduling tools to centralize your emergency workflow.
Tell your agent what you need
Type: 'Summarize today’s emergency alarms and draft an announcement for the latest code alert.'
Agent gets it done
Agent returns a prioritized alarm summary, a ready-to-review announcement, and routing instructions—instantly.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Alarm Prioritization
Sorts incoming emergency alerts from Avaya and pagers, highlighting the most urgent events for immediate action.
Compliant Announcement Drafting
Generates ready-to-send emergency messages based on hospital protocol templates, ensuring every announcement meets regulatory standards.
Call Routing Guidance
Provides step-by-step instructions for routing code calls to the correct department using Cisco phone systems.
Incident Log Preparation
Compiles event details into formatted reports compatible with Microsoft Word and SharePoint for post-incident review.
Escalation Recommendations
Flags critical events and suggests escalation paths, referencing hospital chain-of-command charts to avoid delays.
AI Agent FAQ
The agent responds instantly when you request an update, summarizing all active alarms from your Avaya system. It does not run autonomously, so you remain in control of every action.
No, the agent provides you with clear routing instructions and announcement drafts. You make all calls and send all communications yourself, ensuring compliance and oversight.
All information is processed only when you initiate a request. Data is encrypted in transit using TLS 1.3 and never stored after your session ends.
You manually provide alarm details or copy information from Avaya, Cisco, or Outlook. Automated integrations are planned for future updates.
Yes, the agent is designed to support switchboard operators by automating alarm triage, drafting compliant announcements, and guiding call routing during emergencies.
You can update the agent's instructions or upload new templates anytime, so your emergency communications stay current with the latest hospital policies.
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