What is an AI agent marketplace?

An AI agent marketplace is a platform where businesses browse, compare, and hire specialized AI agents for specific roles. Unlike generic chatbots, marketplace agents are pre-built for functions like sales, support, engineering, and marketing. They connect directly to your existing business tools.

How is UpAgents different from ChatGPT or other AI chatbots?

UpAgents provides specialized AI agents that don't just chat. They take action. They connect to 900+ business tools via secure OAuth, execute real tasks like sending emails, updating CRMs, and triaging support tickets, and include human-in-the-loop controls so you approve high-stakes actions before they happen.

How do AI agents connect to my tools?

One-click OAuth. When you hire an agent, you authorize it to access specific tools like Gmail, Slack, HubSpot, Jira, GitHub, and more. The agent gets scoped access; you stay in control. No API keys to manage, no custom integrations to build.

How much do AI agents cost on UpAgents?

UpAgents uses a pay-per-task pricing model. No monthly seat licenses, no retainers. You pay only when an agent completes work. Founding members get locked-in pricing and early access to every future release.

What can AI agents actually do?

Agents are built for specific roles. A sales agent qualifies leads and books meetings. A support agent resolves tickets and escalates edge cases. An engineering agent reviews PRs and triages bugs. A marketing agent writes copy and schedules campaigns. Each agent connects to the tools needed for its role.

Is my data secure with UpAgents?

Yes. Agents connect through secure OAuth authentication, and you control exactly which tools each agent can access. Human-in-the-loop approvals prevent agents from taking high-risk actions without your permission. Each workspace is isolated, and your data is never used to train models.

How long does it take to set up?

You can hire this agent in minutes. Just connect your Zendesk account, tell the agent which types of lost customers to target, and it starts working immediately—no manual configuration required.

Is my customer data safe with this agent?

Yes. The agent only accesses your Zendesk data to perform its win-back tasks and never stores or exports customer information outside of Zendesk. All actions require your approval for sensitive steps.

What happens if a customer responds to a win-back ticket?

If a customer replies, the ticket remains open in Zendesk for your support team to handle. The agent keeps the ticket updated and ensures your team is notified for seamless handoff.

Can I choose which customers the agent targets?

Absolutely. You specify the criteria for lost customers—such as ticket status, inactivity period, or organization—and the agent focuses its outreach accordingly.

What if a ticket or user no longer exists?

If the agent encounters a deleted or missing ticket or user, it automatically skips that case and continues processing the rest. You’ll receive a summary of any skipped records.

Does the agent change any ticket or user data without approval?

No. The agent comes pre-configured with human-in-the-loop approval for sensitive actions, so you maintain control over all updates and communications.

Customer Support

Zendesk Customer Win-Back Agent

Lost customers are lost revenue. This agent identifies users with unresolved or closed tickets, creates new win-back tickets, replies with personalized messages, updates ticket status, and organizes follow-ups by organization. Bring back more customers and boost retention.

Hire This Agent

Jobs your agent handles

What this agent does for you

Complete jobs, handled end-to-end — so your team focuses on what matters.

Churned Customers Never Get a Second Touch

You notice that once a customer’s support ticket is closed, no one ever follows up. The agent re-engages these lost customers automatically, giving you a second chance to win them back.

Support Team Forgets to Reopen Unresolved Cases

Your team is overwhelmed and misses unresolved tickets that quietly close. The agent finds these cases and reopens the conversation with a personalized message, recovering lost revenue.

No Systematic Follow-Up for High-Value Accounts

Key accounts with unresolved issues are slipping away because there’s no organized follow-up. The agent organizes and tracks win-back efforts by organization, ensuring high-value customers get priority attention.

Manual Outreach Takes Too Long

Your team spends hours searching for lost customers and crafting outreach messages. The agent automates ticket creation and replies, saving hours each week and boosting retention.

Inconsistent Messaging Hurts Brand Reputation

Different agents send inconsistent follow-up messages. The agent delivers personalized, consistent replies every time, improving the customer experience and your brand’s reputation.

How to hire your agent

Connect Zendesk

Securely connect your Zendesk account so the agent can access tickets, users, and organizations.

Tell the Agent Who to Win Back

Specify which lost customers to target—such as users with unresolved or closed tickets, inactivity timeframes, or by organization.

Agent Goes to Work

The agent searches for qualifying users, creates new win-back tickets, replies with personalized messages, updates ticket status, and organizes follow-ups by organization—all with your approval for sensitive actions.

You doing it vs. your agent doing it

You doing it

Your agent doing it

You get back

Manually searching Zendesk for lost customers with unresolved or closed tickets takes hours each week.

The agent finds and targets lost customers automatically, ensuring no one slips through the cracks.

2-4 hrs/week

Creating and updating win-back tickets for each customer is tedious and easy to forget.

The agent creates and manages all win-back tickets, keeping statuses up to date and organized.

1-2 hrs/week

Crafting personalized follow-up messages for every lost customer is inconsistent and time-consuming.

The agent sends consistent, personalized replies to every win-back ticket, every time.

30 min/day

Tracking follow-ups by organization is messy and often leads to missed opportunities with key accounts.

The agent organizes all win-back efforts by organization, so high-value accounts always get prioritized.

1 hr/week

Support team coordination on win-back efforts is manual and prone to errors.

The agent keeps all tickets and statuses updated, ensuring seamless handoff to your team when customers respond.

30 min/week

Agent skill set

What this agent knows how to do

Identifies Lost Customers with Unresolved or Closed Tickets

Scans your Zendesk database to find users who have unresolved or recently closed tickets that signal dissatisfaction or churn risk.

Creates Personalized Win-Back Tickets

Automatically opens new tickets for lost customers, setting the right priority and subject to initiate a thoughtful re-engagement process.

Sends Tailored Replies to Win-Back Tickets

Replies to win-back tickets with personalized messages, addressing the customer’s past issues and inviting them to reconnect.

Updates Ticket Status and Tracks Progress

Keeps ticket status and fields up to date as the win-back process unfolds, ensuring no opportunity slips through the cracks.

Organizes Follow-Ups by Customer Organization

Groups and manages win-back efforts by organization, so you can see which accounts are being re-engaged and prioritize high-value customers.

Searches and Segments At-Risk Users

Uses advanced search to segment users by churn signals, ticket history, or inactivity, ensuring outreach is targeted and relevant.

Zendesk agent FAQ

More agents you can hire

Customer Support

Hire your Zendesk agent

Join the waitlist and be the first to hire an AI agent that handles your Zendesk work end-to-end.

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