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Square Dispute Defense Agent

Chargebacks eat into your profits and take hours to fight. This agent automatically retrieves dispute details, gathers and uploads evidence files and text, reviews existing evidence, submits finalized cases, and tracks dispute outcomes. Perfect for Square merchants who want to protect revenue and streamline dispute management.

Jobs your agent handles

What this agent does for you

Complete jobs, handled end-to-end — so your team focuses on what matters.

You’re losing revenue because chargebacks slip through the cracks

Disputes pile up and deadlines get missed because you’re busy running your business. The agent ensures every dispute is handled on time, so you don’t lose money to avoidable chargebacks.

You spend hours hunting for receipts and contracts for every dispute

Instead of digging through files and emails, the agent uploads all necessary documents and text evidence directly to the dispute, saving you from tedious admin work.

You worry about submitting incomplete or incorrect evidence

The agent reviews all attached evidence and lets you remove anything irrelevant or incorrect before final submission, so your case is airtight.

You want clear visibility into dispute outcomes and status

No more guessing what happened with a chargeback. The agent tracks every dispute’s progress and outcome, so you always know where things stand.

You need to quickly accept liability for non-contestable disputes

When a dispute isn’t worth fighting, the agent can accept liability and close the case, preventing wasted effort and focusing your attention where it matters.

How to hire your agent

1

Connect your Square account

Securely link your Square account so the agent can access disputes and evidence files.

2

Tell the agent how to handle disputes

Specify your preferences—such as what types of evidence to collect, when to accept liability, and which actions require your approval.

3

Agent goes to work

The agent monitors for new disputes, gathers and uploads evidence, reviews and organizes your case, submits finalized evidence with your approval, tracks outcomes, and manages dispute acceptance when needed.

You doing it vs. your agent doing it

Manually checking Square for new disputes every day, risking missed deadlines.
Agent instantly retrieves new disputes and keeps you updated, so no case is ever missed.
1-2 hrs/week
Searching through emails and folders to find and upload the right evidence for each dispute.
Agent gathers and uploads all necessary evidence files and text in one go.
2-3 hrs/dispute
Double-checking evidence lists and worrying about submitting incomplete or wrong files.
Agent reviews and organizes all evidence, letting you approve before final submission.
30 min/dispute
Tracking dispute statuses and outcomes in spreadsheets or by memory.
Agent tracks every dispute’s status and outcome automatically, so you always know where you stand.
1 hr/week
Manually accepting liability for non-contestable disputes, risking accidental errors.
Agent accepts liability only when you approve, ensuring no mistakes are made.
15 min/dispute

Agent skill set

What this agent knows how to do

Automatically Retrieves New Dispute Details

Instantly pulls in all relevant information for each new Square dispute so you never miss a case or a deadline.

Gathers and Uploads Evidence Files

Collects receipts, contracts, and other supporting documents and uploads them as evidence to strengthen your case.

Submits Text Evidence for Disputes

Drafts and uploads concise, compelling text explanations to support your side of the transaction.

Reviews and Organizes Existing Evidence

Lists and reviews all evidence already attached to a dispute, ensuring your submission is complete and accurate.

Finalizes and Submits Dispute Evidence

Submits all uploaded evidence to the cardholder’s bank before the deadline, locking in your defense and moving the dispute to processing.

Tracks Dispute Status and Outcomes

Monitors the status of every dispute and records outcomes so you always know where your money stands.

Removes Incorrect or Outdated Evidence

Deletes any evidence files or text that were uploaded by mistake, keeping your case clean and focused before final submission.

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