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SendGrid Churn Prevention & Win-Back Agent logo

SendGrid Churn Prevention & Win-Back Agent

Losing subscribers or customers? Hire this agent to segment disengaged contacts, create win-back campaigns, manage suppression groups, and schedule personalized emails. It automates opt-out tracking, bounce handling, and targeted outreach to re-engage lost customers and reduce churn.

Jobs your agent handles

What this agent does for you

Complete jobs, handled end-to-end — so your team focuses on what matters.

Your subscriber list is shrinking every month

You notice your email list is steadily declining, but you don’t have time to manually segment and re-engage lost contacts. The agent finds disengaged users, creates targeted win-back lists, and helps you act before they’re gone for good.

Manual suppression management is causing compliance headaches

You worry about accidentally emailing unsubscribed contacts or missing opt-outs, risking your sender reputation. The agent automatically manages suppression groups and global suppressions, so you’re always compliant.

Bounced emails are cluttering your lists

Your team wastes hours cleaning up bounces and invalid addresses. The agent removes bounces and ensures only valid, engaged contacts remain in your win-back campaigns.

You need to pause or reschedule campaigns fast

A sudden product update means you need to pause or reschedule a batch of win-back emails. The agent can bulk pause or cancel scheduled sends instantly, saving you from manual edits.

You lack visibility into what’s working

You’re unsure which win-back strategies actually reduce churn. The agent exports campaign stats so you can analyze performance and double down on what works.

How to hire your agent

1

Connect your SendGrid account

Securely link your SendGrid account so the agent can access your contacts, suppression groups, and campaign data.

2

Tell the agent your win-back and churn prevention goals

Describe which segments to target, how you define disengaged contacts, and your campaign preferences. Approve any sensitive actions as needed.

3

Agent goes to work

The agent segments disengaged contacts, manages suppression and bounce lists, creates and schedules win-back campaigns, and exports performance stats—all automatically, with human approval for sensitive changes.

You doing it vs. your agent doing it

Manually segmenting disengaged contacts and building win-back lists by exporting and filtering spreadsheets.
Agent continuously segments disengaged contacts and builds targeted lists based on real-time data.
2-3 hrs/week
Manually updating suppression groups and global suppressions, risking accidental compliance issues.
Agent automatically manages all suppression groups and ensures no suppressed contact is ever emailed.
1-2 hrs/week
Cleaning up bounced and invalid emails from lists, often after failed sends.
Agent proactively removes bounces and invalids before campaigns go out.
1 hr/week
Pausing or canceling scheduled sends one by one in the UI during urgent situations.
Agent pauses or cancels batches of scheduled sends instantly with a single approval.
30 min per incident
Exporting campaign stats and engagement metrics by hand for reporting.
Agent exports campaign stats automatically for easy analysis.
30 min/report

Agent skill set

What this agent knows how to do

Segments Disengaged Contacts

Identifies and groups subscribers who haven’t engaged with your emails, so you can target those most at risk of churning.

Creates Targeted Win-Back Lists

Builds precise contact lists for win-back campaigns by leveraging engagement data and custom field criteria.

Manages Suppression Groups

Organizes and updates suppression (unsubscribe) groups to ensure compliance and avoid sending to opted-out contacts.

Automates Bounce and Opt-Out Handling

Removes bounced and globally suppressed emails from your lists, keeping your outreach clean and deliverable.

Schedules and Pauses Campaigns

Schedules, pauses, or cancels win-back Single Sends in bulk, giving you control over campaign timing and frequency.

Monitors Campaign Performance

Exports campaign stats so you can track open rates, clicks, and unsubscribes for continuous improvement.

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