AI Tool for Network Troubleshooting
Get step-by-step network solutions from your AI agent while you’re on a call. No more digging through OneNote, old tickets, or Google Drive to answer the same questions.
You’re a network support specialist handling endless Wi-Fi and VPN issues. Each call means searching through Confluence, past Zendesk tickets, or Slack threads to find the right fix—while the user waits. It’s exhausting to repeat yourself and type the same instructions in Outlook or Teams over and over.
An AI agent that creates instant troubleshooting guides, user instructions, and call summaries for network support specialists during live support calls.
What this replaces
The hidden cost
What this is really costing you
In technology support, network specialists spend hours each week retyping troubleshooting steps for common connectivity problems. Instead of focusing on new incidents, you’re copying instructions from Confluence or past ServiceNow tickets and rewriting them for every caller. This repetitive work slows down resolution times and increases the risk of inconsistent answers.
Time wasted
1.8 hrs/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$2,610/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
If you keep handling these tasks manually, you’ll waste time on repetitive calls, risk sending incorrect instructions, and delay responses for urgent network outages.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
1.8 hrs/week
of manual work
With your AI agent
0.4 hrs/week
agent-handled
You save
$2,030/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Quick Troubleshooting Guide
You ask your agent to generate a step-by-step guide for resolving a user's Wi-Fi connectivity issue during a call.
Reusable Solution Template
You ask your agent to summarize your last three DNS troubleshooting calls into a reusable response template.
Follow-Up Email Draft
You ask your agent to draft a follow-up email with instructions for updating network drivers after a support call.
Plain Language Explanation
You ask your agent to translate a VLAN configuration explanation into simple terms for a non-technical end user.
How to hire your agent
Connect your tools
Link your ticketing system, documentation repositories, and network monitoring dashboards to centralize your resources.
Tell your agent what you need
Type a prompt like, 'Generate a troubleshooting script for a user who can't connect to the VPN on macOS.'
Agent gets it done
Receive a ready-to-use, step-by-step guide or user communication you can share immediately during or after the call.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Generate Troubleshooting Guides
Pulls incident details from ServiceNow or Jira and creates ready-to-send, step-by-step instructions for network problems.
Summarize Past Solutions
Analyzes previous tickets in Zendesk and drafts reusable templates for recurring connectivity issues.
Draft User Instructions
Composes clear follow-up emails in Outlook with network fix steps based on your call notes.
Translate Technical Jargon
Rewrites complex networking terms into plain English for non-technical end users, ready to paste into Microsoft Teams or email.
Document Call Outcomes
Creates concise summaries of each call’s resolution for easy entry into your ticketing system or knowledge base.
AI Agent FAQ
The agent generates scripts and instructions for common and moderately complex network issues using prompts you provide. For highly specialized or novel problems, you’ll need to review and customize its output to match your organization’s infrastructure.
You can copy outputs from the agent directly into ServiceNow, Jira, or Zendesk. While direct API integration isn’t available yet, you can export summaries and guides for documentation or ticket updates.
All data is encrypted in transit using TLS 1.3. The agent does not store your prompts or generated content after your session ends, ensuring your network details remain confidential.
Guides are generated using best practices and your input, but you should always review them for accuracy before sending to users. The agent is optimized for English-language instructions; multi-language support is planned.
The agent creates scripts, summaries, and user instructions for you to use during or after calls. It does not directly interact with end users or make network changes, but it dramatically reduces manual documentation and communication work.
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