Account Troubleshooting Automation for IT
Let your AI agent handle account setup questions and login problems, so you can focus on core network projects instead of endless support tickets.
You spend hours each week responding to repetitive account issues in Outlook, Microsoft Teams, and Okta. As a network architect or IT admin, every time you leave your deep work to answer another access request, you lose focus and momentum. The manual back-and-forth eats into your day and delays critical infrastructure work.
An AI agent that guides users through account setup and resolves login or permission issues for IT teams, reducing manual support in Microsoft Active Directory, Okta, and email.
What this replaces
The hidden cost
What this is really costing you
In technology companies, network architects and IT administrators are constantly pulled away from system upgrades and network design to handle user account problems. You find yourself digging through Active Directory, emailing users for missing details, and writing custom setup instructions in Google Docs. These interruptions mean less time for strategic projects and more frustration as tickets pile up.
Time wasted
1.5 hrs/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$3,375/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
If you keep handling account troubleshooting manually, you'll face longer ticket queues, slower onboarding for new hires, and risk user frustration that leads to shadow IT or security workarounds.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
1.5 hrs/week
of manual work
With your AI agent
15 min/week
agent-handled
You save
$2,812/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Diagnosing Login Failures
You ask your agent to troubleshoot a user's inability to access the network and summarize the findings.
Onboarding New Team Members
You ask your agent to guide a new hire through account setup and permissions configuration.
Resolving Permission Errors
You ask your agent to communicate with a user experiencing access denials and gather the necessary diagnostic info.
Updating Users on Issue Progress
You ask your agent to send a status update to users waiting on a resolution to their reported problem.
How to hire your agent
Connect your tools
Link your access management and network monitoring platforms, plus any ticketing or communication channels you use.
Tell your agent what you need
Type: 'Help user John Smith set up his account and diagnose his login problem. Summarize the issue and next steps.'
Agent gets it done
The agent communicates with the user, collects necessary information, and returns a summary with recommended actions.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Diagnose Login Issues
Analyzes user-reported access failures in Okta or Active Directory and provides clear next steps for resolution.
Guide Custom Account Setup
Delivers tailored setup instructions for new hires based on their role and environment, referencing Microsoft 365 or G Suite.
Collect System Details
Prompts users for device and environment information, compiling structured reports for review in ServiceNow.
Send Status Updates
Drafts concise progress messages for users, keeping them informed on their ticket’s status via Microsoft Teams or email.
Summarize Support Interactions
Creates a summary of all troubleshooting steps and communications, ready for handoff or documentation in Confluence.
AI Agent FAQ
Yes, the agent can walk users through multi-factor authentication setup and permission troubleshooting across Microsoft Active Directory and Okta. For unique or highly technical issues, it flags the case for your review with a summary of all actions taken.
The agent interacts with users via Microsoft Teams chat or email, depending on your workflow. You can initiate conversations directly from your ticketing system, and all user responses are tracked for easy follow-up.
Absolutely. You can provide custom instructions or prompts for the agent to follow, and it adapts guidance based on user context and your organization's policies. Custom flows can reference your internal documentation in Confluence or SharePoint.
All communications are encrypted in transit using TLS 1.3. The agent operates within your organization's Microsoft 365 or Google Workspace environment and never stores user credentials after processing.
The agent can update ticket status and attach summaries in Jira, ServiceNow, and Zendesk via API connections. It supports English-language interactions; support for additional languages is planned.
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