Relay Service Automation for Offices
Let your AI agent handle message relaying, transcription, and compliance documentation—so you can focus on supporting your team, not paperwork.
You spend hours copying messages between Outlook, Teams, and shared drives just to keep up with relay requests. As an office administrator, juggling message logs and compliance records by hand is draining and error-prone. Important details get lost in email threads, and manual tracking leaves you stressed about missing something critical.
An AI agent that automates message transcription, session logging, and documentation for relay services in office administration.
What this replaces
The hidden cost
What this is really costing you
In office administration, handling relay services for deaf or hard of hearing users means constant multitasking. Admins must transcribe messages from Microsoft Teams chats, relay information via email, and document every session for ADA compliance. This manual process is tedious, especially when managing multiple requests at once. Without automation, errors slip through and record-keeping becomes overwhelming.
Time wasted
2 hrs/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$3,600/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
Missed or miscommunicated messages can lead to compliance violations, frustrated employees, and audit failures. Over time, manual errors damage trust and may result in costly legal issues.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
2 hrs/week
of manual work
With your AI agent
20 min/week
agent-handled
You save
$3,000/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Relay a Customer Service Call
You ask your agent to transcribe and relay a support conversation between a deaf user and a service representative.
Summarize an Ongoing Conversation
You ask your agent to provide a quick summary of a multi-message relay session for a colleague.
Document a Relay Session
You ask your agent to generate a session log for compliance or follow-up.
Handle Multiple Requests
You ask your agent to organize and manage several relay requests at once, so nothing gets lost.
How to hire your agent
Connect your tools
Link your existing office software, word processing, and communication platforms used for relay service tasks.
Tell your agent what you need
Type: 'Relay this message for a deaf user and provide a session summary.'
Agent gets it done
The agent transcribes, relays, and summarizes the conversation, returning a clear log and summary for your records.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Transcribe Conversations Instantly
Captures messages from Microsoft Teams or Zoom chat and produces accurate, timestamped transcripts for each relay session.
Manage Multiple Relay Requests
Organizes simultaneous message relays across Outlook and Slack, keeping each conversation thread distinct and easy to retrieve.
Generate Compliance Documentation
Creates ADA-compliant session logs in Google Docs, complete with participant details and conversation summaries.
Summarize Active Sessions
Drafts concise overviews of ongoing relay conversations for quick sharing with supervisors or HR.
Suggest Custom Response Templates
Recommends pre-written replies based on frequent relay scenarios, reducing repetitive typing in Gmail or Teams.
AI Agent FAQ
Yes. All data is encrypted in transit using TLS 1.3, and nothing is stored after processing. The agent operates within your Microsoft 365 or Google Workspace environment, keeping information private and under your control.
No, you remain in charge of all user communications. The AI agent assists with transcription, relaying, and documentation, but you always review and send final messages.
No, this agent is designed for written communications only. It processes messages from chat platforms and email but does not handle voice calls or SMS.
The agent supports Microsoft Teams, Outlook, Slack, Gmail, and Google Docs. You can direct it to process messages and logs from these platforms without changing your workflow.
The AI agent uses advanced language models for high-accuracy transcription and summarization. You can review, edit, and approve all outputs before sharing or filing for compliance.
Absolutely. The agent generates detailed, time-stamped logs and summaries that meet ADA and internal audit requirements. All records are formatted for easy export and review.
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