Duty Drawback Automation Software for Customs Brokers
Let an AI agent handle the repetitive work—extracting data, checking eligibility, and assembling submission packages—so you can focus on complex customs issues.
You spend hours each week as a customs broker copying invoice details from Excel, verifying tariff codes against the Australian Customs Tariff, and chasing documents in Outlook. One typo or missing file can delay refunds or trigger an audit. The paperwork never ends, and every manual step means lost time for you or your team.
An AI agent that automates data extraction, eligibility checks, and form preparation for duty drawback and tariff concession applications used by customs brokers.
What this replaces
The hidden cost
What this is really costing you
In financial services, customs brokers and compliance managers are bogged down by the repetitive process of applying for duty drawback refunds and tariff concessions. Each application means pulling data from MYOB or SAP, cross-referencing codes with the Integrated Cargo System, and assembling supporting documents from shared drives. Small errors lead to lost refunds or compliance flags. The manual process eats up hours that could be spent on client advisory or audit preparation.
Time wasted
1.5 hrs/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$3,375/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
Ignoring this leads to missed refund deadlines, increased risk of customs audits, and lost revenue from unclaimed concessions. Compliance failures can result in penalties or strained client relationships.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
1.5 hrs/week
of manual work
With your AI agent
15 min/week
agent-handled
You save
$2,700/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Quick Tariff Concession Application
You ask your agent to prepare a new tariff concession application for a recent import, using attached invoices and product data.
Duty Drawback Refund Request
You ask your agent to draft a duty drawback refund request for a shipment, ensuring all eligibility criteria are met.
Eligibility Pre-Check
You ask your agent to review a list of products and determine which qualify for current tariff concessions.
Submission Package Assembly
You ask your agent to gather all documents and forms for a pending refund application into a single, organized file.
How to hire your agent
Connect your tools
Link your existing customs records databases, electronic data interchange (EDI) software, and document management tools.
Tell your agent what you need
Example: 'Prepare a duty drawback application for shipment #4589 using attached invoices and shipping records.'
Agent gets it done
Receive a completed application package with all forms filled, supporting documents attached, and a compliance checklist included.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Extracts Invoice Data from MYOB
Pulls line-item details from MYOB exports and organizes them for direct use in customs applications.
Checks Tariff Codes Against ICS
Compares product codes with the Integrated Cargo System to verify eligibility and flags any mismatches.
Populates Government Application Forms
Fills in all required fields on Australian Border Force forms using validated shipment and product data.
Creates Document Checklists
Generates a tailored list of supporting documents needed for each application, ensuring nothing is missed.
Compiles Submission-Ready Packages
Assembles all forms, summaries, and attachments into a single PDF for fast review and upload.
AI Agent FAQ
Yes, the agent reads exported data from MYOB, SAP, and CSV files. Simply upload the relevant reports, and the agent will extract and organize the required details for your application.
All files are encrypted in transit using TLS 1.3 and deleted automatically after processing. No data is stored on external servers, and only authorized users can access the agent's workspace.
Currently, the agent processes English-language documents. Multi-language support for customs paperwork is planned for future updates.
The agent can process several applications in parallel, provided each has a unique set of documents and clear instructions. Batch processing is supported for up to 20 cases at a time.
Absolutely. This AI agent was designed to automate the entire duty drawback and tariff concession workflow for customs brokers, reducing manual work and error risk.
Related tasks
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