Duty Drawback Automation Software
Let your AI agent handle the paperwork, extract shipment data, and prepare audit-ready applications so you can focus on your clients—not forms.
You’re stuck copying shipment details from Excel, searching for tariff codes in government databases, and emailing draft forms back and forth. As a customs broker, every form error or missing document means refund delays and stressful audits. Manual entry in Outlook and shared drives eats up your week and puts compliance at risk.
An AI agent that prepares, checks, and organizes duty drawback and tariff concession applications for customs brokers, saving hours of manual work each week.
What this replaces
The hidden cost
What this is really costing you
In the freight forwarding and customs industry, brokers spend hours each week pulling shipment records from CargoWise, referencing the Integrated Cargo System, and re-entering data into government forms. The repetitive nature of matching invoices to tariff codes and assembling supporting documents makes the process slow and error-prone. Even experienced customs brokers lose valuable time double-checking details and chasing missing paperwork. The result: less time for client service and more risk of mistakes.
Time wasted
1.5 hrs/week
Every week, burned on work an AI agent handles in minutes.
Money lost
$3,500/year
In salary, missed revenue, and operational drag — annually.
If you keep ignoring it
Ignoring this leads to rejected refund claims, delayed duty recoveries, and potential compliance penalties during customs audits. Clients may lose trust if errors or late submissions become a pattern.
Cost estimates derived from U.S. Bureau of Labor Statistics occupational wage data and O*NET task analysis.
Return on investment
The math speaks for itself
Today — without agent
1.5 hrs/week
of manual work
With your AI agent
15 min/week
agent-handled
You save
$2,625/year
every year, reinvested into growing your business
Estimates based on U.S. Bureau of Labor Statistics median salary data and O*NET task importance ratings from worker surveys. Time savings assume 80% automation of eligible task components.
Jobs your agent handles
What this agent does for you
Complete jobs, handled end-to-end — so your team focuses on what matters.
Quick Refund Application
You ask your agent to prepare a duty drawback application for a recent shipment, providing the invoice and shipping documents.
Tariff Concession for New Product
You ask your agent to draft a tariff concession application for a new product line, specifying product details and import history.
Eligibility Pre-Check
You ask your agent to review a set of transactions and identify which are eligible for tariff concessions or refunds.
Audit-Ready Packet Creation
You ask your agent to organize all documents and correspondence needed for a customs audit related to past refund claims.
How to hire your agent
Connect your tools
Link your customs records databases, tariff databases, and document storage systems to the agent.
Tell your agent what you need
Type: 'Prepare a duty drawback application for invoice #456789, including all supporting documents and compliance checks.'
Agent gets it done
Receive a completed application form, supporting documentation packet, and a draft submission letter—all ready for your review and submission.
You doing it vs. your agent doing it
Agent skill set
What this agent knows how to do
Pulls Shipment Data
Extracts relevant product, invoice, and shipping details from CargoWise or uploaded CSVs to populate application forms.
Fills Government Forms
Completes duty drawback and tariff concession forms with pre-checked data, ready for your review and signature.
Checks Compliance
Validates entries against current Australian Border Force regulations and flags missing or incorrect information before submission.
Creates Audit Packets
Compiles all required documents, organizes them by claim, and generates a PDF packet for audit readiness.
Drafts Submission Letters
Prepares customized cover letters or explanations for each application based on shipment history and claim type.
AI Agent FAQ
The AI agent can process data exported from CargoWise, WiseTech Global, or government CSV files. Direct API integration is available for select platforms. You remain in control of what is uploaded.
Your agent uses up-to-date regulatory databases and cross-references entries with the latest Australian Border Force guidelines. Human review is still recommended before submission.
The agent checks for updates to customs regulations and tariff schedules weekly. You should confirm that your source data reflects the latest changes before finalizing applications.
All uploaded documents are encrypted in transit using TLS 1.3 and stored securely with access restricted to authorized users only. No data is shared with third parties.
Yes, the agent can process multiple claims and organize documents by client or shipment. Multi-client support is built in for customs brokers managing several accounts.
Related tasks
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